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Privacy Policy Colombia

This Privacy Policy describes the collection and use of your personal information by LBH Colombia. It applies whenever one of our websites, mobile apps, social media pages or hardcopy forms redirects you to this statement on This Privacy Policy does not apply to the use of your personal information by websites that are not operated by LBH Colombia, even though links to these websites may be included on ours. This Privacy Policy may change when prompted by new developments. LBH Colombia advises you to read this Privacy Policy regularly, in order to stay up to date on any changes. In case of major changes, we endeavour to inform you pro-actively. This Privacy Policy was last updated on 26 Dicember 2018.

1. About this Privacy Policy

2. How We Use Your Information

2.1. Register via website or app

If you register as a customer via our website or app we register your email address and password provided by you. We only use the data to generate an user account for you. Your information will be stored for no more than 2 years.

2.2. Visiting Our Websites & Using Our Apps

When you are using our websites or apps, we collect technical information about your device and your interaction with our websites and apps. We collect information such as:

  • The IP address of your device

  • Information on the operating system and browser of your device

  • Your interaction with our websites and apps


2.3. Sharing Your Information With Others

LBH Colombia does not sell your information to others or share it in any other way.


2.4. Storing Your Information

We use various systems and databases to store your personal information. Some are managed by LBH Colombia and others by our partners. Because we fully understand the importance of keeping your information secure, we have taken various technical and organizational measures to protect your information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection.

2.5. Your Privacy Rights

Requests for access, correction and removal of your data

If you want to know what information we store about you, just ask and we will send you an overview of your personal information. No costs will be charged. If the information turns out to be inaccurate—or in case it appears to be stored in violation of data protection laws—we will correct or delete it.

Requests to stop using your data

You can also ask us to not use your information any more or to stop using it in a particular way. If you have given consent for the use of your information, you can withdraw that consent.

Questions and complaints

If you have a question about this Privacy Policy, please send an email to If you have a complaint about the way we use your information or how we respond to your requests and questions related to privacy.

How to contact us and how we respond to your request

Requests can be made by clicking on the contact link on the website that forwarded you to this Privacy Policy or publishes this statement. You can also go to the contact page of the LBH Colombia website ( Alternatively, send an email to by indicating your country and how you’ve been in touch with LBH Colombia. We will channel your request to the appropriate group company. We may decline requests if we cannot verify your identity, your request is unreasonable or unspecific or in case your request jeopardizes the privacy of others. We will reply to you anyhow within four weeks.

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